• Level 2 (Intermediate)
  • Northwich

THG

Apprenticeship – Customer Service Advisor – Glossybox

The THG apprenticeship programme is an exciting opportunity for ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

Our apprenticeship programme gives you the opportunity to innovate and work on real projects, learn on the job from people who have a vast amount of industry experience, whilst working towards a recognised apprenticeship qualification. At THG we offer apprenticeships from Foundation Level right through to Master’s Degree Level, across a number of our different divisions, giving you the opportunity to learn and grow with THG.

The THG apprenticeship programme is a great way to gain new skills in one of the world’s fastest growing and largest online retailers. The company owns and operates many leading brands including LookFantastic.com, Grow Gorgeous, Mio Skincare, Hale Country Club, ESPA and MyProtein.com – The world’s #1 online sports nutrition brand. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.

Our culture is fast-paced and ambitious – we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions.

At THG we are committed to developing our future talent through the THG apprenticeship programme. If you think you’ve got what it takes to join us and make an impact at THG, we would love to hear from you.

Role Summary:

Apprentice Customer Service Advisors at THG are expected to deliver a world class experience and exceed expectations. Developing & maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

As the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently.

The Customer journey is of upmost importance and ensuring customers have a positive experience is how they will remain loyal to the brands they trust.

REQUIREMENTS

Duties:

  • Resolving customer queries via Telephone, Email, Live Chat & Social Media channels
  • Working to department targets
  • Maintaining a high level of quality on each call or contact
  • Striving for first time resolution
  • Building customer relationships
  • Understanding customer needs and providing suitable resolutions
  • Completing monthly objectives in timescale set by Apprenticeship Assessor
  • 20% ‘off the job’ time – Training / Study Time per week as part of Apprenticeship qualification
  • Striving to learn and ensuring the correct information is obtained to complete Apprenticeship modules

The person:

  • Confident communicator
  • Professional and friendly telephone manner
  • Excellent listening skills
  • Attention to detail
  • Flexible
  • Punctual/ reliable
  • Calm and patient
  • Able to work under pressure
  • Ability to prioritise workload
BENEFITS

  • Eligible for Company Bonus Scheme.
  • £100 Attendance Bonus each month for full attendance.
  • Staff Discounts across THG brands.
  • Discounted gym memberships for multiple locations in the local area.
  • Exciting and endless career progression prospects.
  • Salary – Competitive Apprenticeship Package
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