Division – (I&C) Industrial and Commercial
Term – Permanent
Location – Oxford
This Apprenticeship could be the start of your new career. If you want to develop new skills, change your direction and want to gain some real qualifications or it’s your first foot on the career ladder this has got to be one of the best opportunities available.
The Customer Service Apprenticeship is part of a UK wide scheme aimed at increasing your work based skills. It is a 13-month Level 2 Customer Service Practitioner Apprenticeship, which on successful completion, will allow you to become a Customer Service Executive.
Everyone who contacts us, needs us. As their first point of contact, you will be responsible for helping to resolve enquiries from our business customers efficiently and professionally – whether that involves dealing with a billing query or chasing for any overdue balances. You will be empowered to take ownership and getting to the heart of the query and deciding the best course of action. At the same time, you’ll be promoting our ground-breaking products such as Smart metering and Online account management, helping our customers manage their energy consumption and make savings on their bill.
The candidate needs to be confident with effective communication skills and the ability to build relationships throughout the business. We are looking for an individual to have a passion to develop with excellent time management and organisational skills.
This is an excellent opportunity to work in a growing I&C business and join us on our digital optimisation and strive towards becoming an Energy Expert.
Your journey will begin with an of induction program, following the customer service apprenticeship standard learning, before progressing to on the job learning throughout programme. Support will be on hand through your apprenticeship journey and this will continue throughout your career with British Gas. There will be a requirement for you to do some study in your own time, and to be committed to completing the apprenticeship, to achieve the Level 2 Customer Service Practitioner qualification.
On top of our highly competitive salary of £20,000 raising to £22,500 we also offer a quarterly performance related bonus, pension, share schemes, 25 days paid holiday plus bank holidays, company discounts and a host of flexible benefits that can be tailored to your lifestyle.